Terms of Service

Last Updated: June 9, 2025

Welcome to HelloPrynt (the "Website" or "Service"). These Terms of Service ("Terms") govern your access to and use of our Website, including any content, functionality, products, and services offered. By accessing or using our Service, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the Website.

1. Acceptance of Terms

By using our Website, you confirm that you are at least 18 years old (or the legal age of majority in your jurisdiction) and capable of entering into a binding agreement. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

We provide a print-on-demand ("POD") service where users can:

  • Upload, customize, and sell designs on various products (e.g., t-shirts, mugs, posters).
  • Purchase products featuring their own or third-party designs.
  • Use our platform to facilitate order fulfillment and shipping.

We partner with third-party manufacturers and suppliers to produce and ship products.

3. User Responsibilities

A. Account Registration

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • Notify us immediately of any unauthorized use of your account.

B. Prohibited Conduct

You agree not to:

  • Upload or sell designs that are illegal, offensive, infringing, or violate intellectual property rights.
  • Use the Service for fraudulent or deceptive activities.
  • Reverse-engineer, hack, or disrupt the Website’s functionality.
  • Misrepresent products or engage in false advertising.

4. Intellectual Property Rights

A. Your Content

  • You retain ownership of any designs or content you upload ("User Content").
  • By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to reproduce, print, and distribute your designs on products.

B. Copyright & Trademark Compliance

  • You are solely responsible for ensuring your designs do not infringe on third-party rights.
  • We reserve the right to remove any content that violates intellectual property laws.
  • Repeat infringers may have their accounts terminated.

5. Product Sales & Payments

A. Pricing & Fees

  • Product prices are determined by base costs, customization fees, and shipping and handling (if applicable).
  • We reserve the right to adjust prices due to material or shipping cost changes.

B. Payments 

  • Payments are processed via third-party providers (e.g., Stripe, PayPal).
  • Chargebacks or fraudulent transactions may result in account suspension.

6. Order Fulfillment & Shipping

  • Production and shipping times vary based on product type and location.
  • We are not responsible for delays caused by third-party carriers or unforeseen events (e.g., natural disasters).
  • Customers are responsible for providing accurate shipping details.

7. Returns & Refunds

  • Due to the custom nature of POD products, returns are generally not accepted unless the item is defective or incorrectly fulfilled.
  • Refund requests must be submitted within [7] days of delivery.
  • We reserve the right to deny refunds for buyer’s remorse or design errors made by the user.

8. Disclaimers & Limitation of Liability

  • The Service is provided "as is" without warranties of any kind.
  • We do not guarantee uninterrupted, error-free, or secure operation of the Website.
  • To the fullest extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages arising from your use of the Service.

9. Termination

We may suspend or terminate your account at any time for violations of these Terms or suspicious activity. You may also close your account by contacting us.

10. Changes to Terms

We may update these Terms periodically. Continued use of the Service after changes constitutes acceptance.

11. Governing Law & Dispute Resolution

By accessing or using the Website, you agree to comply with these Terms of Service, including the dispute resolution provisions outlined below. If you do not agree, you must cease using the Service immediately.

A. Waiver of Legal Actions

To the fullest extent permitted by law, you agree to waive the right to pursue any legal action, lawsuit, or court proceeding against HelloPrynt, its affiliates, employees, or agents, arising from or related to your use of the Service. Instead, you agree to resolve disputes exclusively through mediation and/or arbitration as described below.

B. Mandatory Mediation

Before initiating any arbitration or legal claim (where permitted), you must first attempt to resolve the dispute through good-faith mediation.

  • Mediation Process: The parties agree to engage a mutually agreed-upon mediator.
  • Costs: Each party will bear its own costs, with mediation fees split equally unless otherwise agreed.
  • Timeframe: Mediation must be initiated within 30 days of the dispute arising.

C. Binding Arbitration (If Mediation Fails)

If mediation is unsuccessful, any remaining disputes will be resolved through binding arbitration under the rules of [Arbitration Organization, e.g., AAA or JAMS].

  • Arbitrator’s Decision: The arbitrator’s award shall be final and enforceable in any court of competent jurisdiction.
  • No Class Actions: Disputes must be brought individually, not as part of a class or consolidated action.

12. Contact Information

For questions about these Terms, please email us here.